Terms & Conditions - Andrea Muscroft

studio newborn session

1 ) The Session Fee is non-refundable, covers my time and talent. You may reschedule your Session once, provided you give me written notice at least 24 hours in advance. Rescheduling your Session for a third time will incur a £50.00 fee. Please be punctual. We try our best to allow for some flexibility. 

2 ) Other cameras or video recorders are not allowed at the Session. Please respect this rule, as it can be distracting to children and prevents me from doing my  job to the best of my abilities.

3 ) I maintain the right to reschedule the Session appointment due to inclement weather or personal emergency.

4 ) In the unlikely event of a hardware failure, loss, or theft of our equipment, we are not responsible for any images lost or stolen. In such an event, I will issue you a full refund.

products and ordering

5 ) The Gallery images will be available approximately 2 weeks after your Session.

6 ) Once you place an order for prints and products, no refunds or exchanges are offered. Due to the custom nature of our products, they are sold “as-is” without warranty of any kind. Once you place an order, it may not be modified or canceled. If an item arrives damaged, you must notify us in writing within 48 hours of its receipt. Certain color and tonal variation occur with all products, and color may fade over time.

7 ) Creative privilege: As the artists, we use our artistic discretion to carefully select the final images, as well as the editing (including cropping in final prints and products). We do not release raw, unedited images, since these are not considered to be a finished product. Additional editing is billed separately.

8 ) For details and pricing of our prints and products, please visit the PRICING section of my website. If you have a question about a product, please ask prior to placing your order.

9 ) Prices are guaranteed for 30 days. No refunds, exchanges or credits are offered on any items purchased.

All orders are subject to VAT. All sales are final. By placing an order, you agree that you have fully read and understood all product descriptions as listed on our website and our Product Guide.

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